近年来，人工智能逐渐走进我们的生活，服务于许多行业，AI工业机器人、AI下围棋、AI服务员，AI电话客服等等…AI一出生就能听懂人话，每一个为打工而生的AI装载了至少一套语言系统，按行业划分可分为通信、电商、金融、政府、教育、保险、房产、医疗等等。系统是AI的爸爸，若想让AI和我们进行流畅的对话，那可得靠AI身后的老母亲——AI训练师。从“能听”到“能说”，中间隔着妈妈这座山。在我们小文智能的“大山”上，共设有4道关卡，通关失败的AI永远无法下山工作。
很多企业想利用AI降低人力成本，却始终不放心AI的能力，那不妨跟着小文智能看看，我们家的AI是怎么学说话的。
NO.1—训练AI听得清的ASR语音识别
语音识别率高，国内垂直行业领域，ASR语音识别准确率处于前端地位，基于大量数据自主研发算法模型，支持识别多语种和多地方言。
NO.2—训练AI听得懂的NLP语义分析
小文智能独创的语义理解技术，支持精准搜索，近70个垂直领域的语义理解，多达11个维度的查询需求，让AI具备”分析思考”的能力，更加善解人意。
NO.3—训练AI聊得来的TTS语音合成
自主开发中英文语音合成系统，融合参数合成深度学习和单元选择等多种技术，结合四十多位特色发音员的声音，使合成音在音色、自然度方面媲美人声，让AI能够自然、流畅地与人对话交流。
NO.4—训练AI能够更聪明
善解人意、联系上下文理解对话这种能力，目前许多大厂的AI都做不到。
我们以苹果的Siri为例，假设我们向Siri询问常州的天气怎么样：
“Hey,Siri! 常州的天气”
Siri会给出一幅气象图表，这是个不错的回答。但是，若我们再问一句：
“下雨了吗？”
Siri就尴尬了，TA会说：“不好意思，找不到天气信息。”因为Siri压根不知道我们问的是哪个位置下没下雨。
除非我们这么问：“常州下雨了吗？”
唯有再强调一次常州，Siri才能给出我们想要的答案，这就是未能熟练掌握“联系上下文理解对话”能力的一个反例。
这项能力也叫做“多轮对话”，小文智能自研“去中心化多轮交互”，多节点的人机对话场景提升了AI交互的容错能力，让AI能重复关联上下文进行对答，无论是嵌入客服中心，还是呼叫中心，都能轻松应对。
经历了以上四道关卡的小文智能AI，才算真的长大了，方可出厂，到各企业打工，为企业创造更多价值。
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