随着互联网时代的到来,人工智能技术迅猛发展,越来越多的智能应用产品面向市场,其中“智能外呼机器人”正在撬动传统外呼,试图来一次外呼新革命。智能外呼机器人真的好用吗?智能外呼机器人有哪些不足?下文由小文智能来为您解答。
智能外呼机器人真的好用吗?智能外呼机器人目前的要是为用户提供外呼电销、催收、通知、回访、核验等服务。智能外呼机器人系统也是销售管理系统,它与电话相连,一键跟进客户,显著提高客户跟进效率,其配备的CRM和大数据分析等功能,能智能识别空号和接听率,拒绝盲目呼叫分机客户,方便管理通话录音和统计,有效提高分机客户的转化率。企业管理人员可以随时进行全面,客观的实时统计并控制销售业绩,员工的勤奋工作一目了然。提供有关客户数量和订单管理的实时报告,并检查公司的绩效。每天的呼叫数量约为1000通左右,相当于3-5个电话销售员工,有效为企业降低运营成本,提高工作效率。因此,智能外呼机器人从工作量上来讲,是能切实为企业降本增效的。
智能外呼机器人有哪些不足?目前,许多智能外呼机器人系统不具备智能标记分类客户功能,仍会像无人打扰电话那样无休止地打电话给客户,无法有效沟通,而是让“骚扰电话”标签影响用户体验,造成客户流失,导致无法帮助公司获得预期的利益和使用效果。推荐小文智能外呼机器人,具备无效客户识别功能,降低骚扰即降低封号风险;通话录音,智能评估通话质量,实时对关键字、话术、业务等进行全维度质检;内置CRM管理系统,高效管理客户,更有海量知识库助力培训新老员工,降低企业培训管理员工的成本,提升工作效率。
楷文电信推出的小文智能外呼机器人已为超2000家覆盖数十个行业的企业提供智能外呼服务,成熟地应用于智慧通信、智慧金融、智慧物流、智慧房产、智慧政务等领域,帮助许多公司完成了从人工电话销售到智能化机器人外呼的转变;切实地为企业降本增效,助力企业数字化转型升级,提高企业经济效益!
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