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智能外呼机器人真的好用吗？智能外呼机器人有哪些不足？

公司资讯 / 2022年 11月 18日

随着互联网时代的到来，人工智能技术迅猛发展，越来越多的智能应用产品面向市场，其中“智能外呼机器人”正在撬动传统外呼，试图来一次外呼新革命。智能外呼机器人真的好用吗？智能外呼机器人有哪些不足？下文由小文智能来为您解答。

智能外呼机器人真的好用吗？智能外呼机器人有哪些不足？

智能外呼机器人真的好用吗？智能外呼机器人目前的要是为用户提供外呼电销、催收、通知、回访、核验等服务。智能外呼机器人系统也是销售管理系统，它与电话相连，一键跟进客户，显著提高客户跟进效率，其配备的CRM和大数据分析等功能，能智能识别空号和接听率，拒绝盲目呼叫分机客户，方便管理通话录音和统计，有效提高分机客户的转化率。企业管理人员可以随时进行全面，客观的实时统计并控制销售业绩，员工的勤奋工作一目了然。提供有关客户数量和订单管理的实时报告，并检查公司的绩效。每天的呼叫数量约为1000通左右，相当于3-5个电话销售员工，有效为企业降低运营成本，提高工作效率。因此，智能外呼机器人从工作量上来讲，是能切实为企业降本增效的。

智能外呼机器人有哪些不足？目前，许多智能外呼机器人系统不具备智能标记分类客户功能，仍会像无人打扰电话那样无休止地打电话给客户，无法有效沟通，而是让“骚扰电话”标签影响用户体验，造成客户流失，导致无法帮助公司获得预期的利益和使用效果。推荐小文智能外呼机器人，具备无效客户识别功能，降低骚扰即降低封号风险；通话录音，智能评估通话质量，实时对关键字、话术、业务等进行全维度质检；内置CRM管理系统，高效管理客户，更有海量知识库助力培训新老员工，降低企业培训管理员工的成本，提升工作效率。

楷文电信推出的小文智能外呼机器人已为超2000家覆盖数十个行业的企业提供智能外呼服务，成熟地应用于智慧通信、智慧金融、智慧物流、智慧房产、智慧政务等领域，帮助许多公司完成了从人工电话销售到智能化机器人外呼的转变；切实地为企业降本增效，助力企业数字化转型升级，提高企业经济效益！

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