近年来,人工智能逐渐走进我们的生活,服务于许多行业,AI工业机器人、AI下围棋、AI服务员,AI电话客服等等…AI一出生就能听懂人话,每一个为打工而生的AI装载了至少一套语言系统,按行业划分可分为通信、电商、金融、政府、教育、保险、房产、医疗等等。系统是AI的爸爸,若想让AI和我们进行流畅的对话,那可得靠AI身后的老母亲——AI训练师。从“能听”到“能说”,中间隔着妈妈这座山。在我们小文智能的“大山”上,共设有4道关卡,通关失败的AI永远无法下山工作。
很多企业想利用AI降低人力成本,却始终不放心AI的能力,那不妨跟着小文智能看看,我们家的AI是怎么学说话的。
NO.1—训练AI听得清的ASR语音识别
语音识别率高,国内垂直行业领域,ASR语音识别准确率处于前端地位,基于大量数据自主研发算法模型,支持识别多语种和多地方言。
NO.2—训练AI听得懂的NLP语义分析
小文智能独创的语义理解技术,支持精准搜索,近70个垂直领域的语义理解,多达11个维度的查询需求,让AI具备”分析思考”的能力,更加善解人意。
NO.3—训练AI聊得来的TTS语音合成
自主开发中英文语音合成系统,融合参数合成深度学习和单元选择等多种技术,结合四十多位特色发音员的声音,使合成音在音色、自然度方面媲美人声,让AI能够自然、流畅地与人对话交流。
NO.4—训练AI能够更聪明
善解人意、联系上下文理解对话这种能力,目前许多大厂的AI都做不到。
我们以苹果的Siri为例,假设我们向Siri询问常州的天气怎么样:
“Hey,Siri! 常州的天气”
Siri会给出一幅气象图表,这是个不错的回答。但是,若我们再问一句:
“下雨了吗?”
Siri就尴尬了,TA会说:“不好意思,找不到天气信息。”因为Siri压根不知道我们问的是哪个位置下没下雨。
除非我们这么问:“常州下雨了吗?”
唯有再强调一次常州,Siri才能给出我们想要的答案,这就是未能熟练掌握“联系上下文理解对话”能力的一个反例。
这项能力也叫做“多轮对话”,小文智能自研“去中心化多轮交互”,多节点的人机对话场景提升了AI交互的容错能力,让AI能重复关联上下文进行对答,无论是嵌入客服中心,还是呼叫中心,都能轻松应对。
经历了以上四道关卡的小文智能AI,才算真的长大了,方可出厂,到各企业打工,为企业创造更多价值。
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