近年来，外呼机器人受到众多行业的追捧，上千家企业合作了小文智能，除了自研的强大的AI语音技术的这一项优势，还离不开足以媲美真人的、自然、流畅的AI对话。小文智能外呼机器人—用温暖的AI声音，守护你耳畔的温度。
在工作中的外呼机器人，首先用ASR语音识别就是把人的声音翻译成文字；其次，NLP语义分析从ASR识别的文字中，理解文字的真实意图；最后，通过TTS语音合成将机器人要回复的话，合成声音对答客户。小文智能支持TTS语音个性化合成和真人录音。
TTS语音合成支持定制个性化
小文智能自研TTS语音合成技术，预设三十多种声音属性，支持TTS定制化合成，整套话术无需人工录音，省时、省力、省去录音存储空间。支持语速、音量调节，让发声更流畅。植入ASR逆解析算法，拟真度高，媲美真人。
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先由专业录音师进行录制，再进行变量拼接。“变量”指的是客户名称、日期、天气这些信息，无感拼接后可完美匹配各类场景中“千人千面”的对话需求。大部分小文智能的客户都采用了这个方案，AI的对话几乎没有机械感、顿挫感。
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