你以为购买的智能电话机器人只是替代人工打电话吗?不是的,小文智能电话机器人具备AI+人工协作的能力,让AI机器人成为人工客服的工作“小助手”,高效地分担人工客服工作压力,智能筛选意向客户并及时跟进,大大提高营销转化率。
智能电话机器人是怎么做的呢?我们以具体事例来说明。
有这样2个销售员,小李一个月跟进100个客户,成交20个;小杨,跟进了120个客户,成交了24个。成单率都在20%,假如你是老板,你选择谁? 很明显,老板都喜欢小杨这样的员工。因为聪明的老板懂得思考2个问题:小杨为什么业绩更好?如何培养更多的小杨? 在公司给的同样条件下,成单率相同,有效时间内跟进的客户越多成交就会越多。所以小杨的业绩比小李好。 由此可见,时间、跟进效率、销售能力,这三项和销售业绩密切相关。
那么问题来了,公司怎样培养更多的小杨呢?增加销售的有效时间 这不就是加班吗?难道除了加班就没有别的选择吗? 过去,延长拨打时间,成为电销行业惯例。加班常态化让销售有苦难言,电销人员每天要拨打大量电话,但接通率极低,空号、大量无效客户挤占了他们大量的有效时间。这个难题,因为人工智能的出现,变得简单有效。
于是,电销企业使用小文智能电话机器人,利用人工智能来帮助企业过滤无意向客户,筛选出意向客户。仅一步,就可为电销人员免去80%的重复劳动。
工欲善其事,必先利其器
人的脑袋没办法记录下那么多客户信息,就算记下来也会异常混乱。但人工智能可以,小文智能电话机器人系统内置CRM客户管理,将客户信息、跟进记录,分类储存在系统里。只要按照意向程度/各类自定义标签导出客户资料即可,客户情况一目了然。根据人工智能筛选模型,小文智能为客户精准画像,销售人员可根据情况,做针对性的沟通,这样一来,变盲目为精准,节省了时间,提高了跟进的效率。
提高人工的销售能力
过去,企业为了提高业绩,通过增加人手、延长拨打时间,是因为电销工作的性质决定的,电销人员被大量初级筛选工作占据了大量时间。有了小文智能电话机器人,一天拨打1000通,按人工一天拨打2-300通来算,相当于新增了4个员工!人工智能将电销人员从日常繁重的拨打任务中解脱出来,腾出来的时间为提高销售能力、组织培训、跟进更多意向客户提供了可能,让业务更贴近用户的心,整体提升基层销售的技能水平。
人工智能正在为销售人员带来一场职能转变,为电销行业的客户体验带来精细化、专业化的提升!智能电话机器人不只是代替人工打电话,AI协作办公让你的销售变专家。你还在观望吗?可以联系小文智能获得电话机器人免费试用,先试用,有效果再选择!
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